Support before, during and after go-live

Areas of assistance

1. 01

   System demonstration and school consultation

   A walkthrough of the boarding workflows against your own processes: how exeats are approved at your school, how roll call is run, and which staff need which access.

2. 02

   Initial school configuration and onboarding

   Setting up your school's own isolated environment: academic year and terms, houses, dormitories and rooms, and the staff accounts and roles that match your structure.

3. 03

   Assistance preparing student and dormitory data

   Support with the roster template so that student records, guardian contacts and dormitory assignments import cleanly on the first attempt.

4. 04

   Staff orientation

   Orientation for the staff who will use the system day to day — housemasters, gate officers and administrators — covering their own part of the workflow and nothing more.

5. 05

   Subscription and account support

   Managing your school's account: adding staff as responsibilities change, reviewing usage against your plan, and answering questions about your subscription.

6. 06

   Technical assistance

   Support when something is not behaving as expected, including access to the school's environment with a time-limited, logged grant where that is necessary to investigate.

7. 07

   SMS configuration and usage guidance

   Assistance with the SMS integration and practical guidance on message volume, so that guardian messaging is used deliberately rather than burning through quota unnoticed.