Frequently asked questions

It is a boarding-management system for senior high schools, developed and owned by Eden Creative Systems. It keeps student records, dormitory assignments, roll calls, exeat approvals, gate movements, student ID cards, guardian text messages and boarding reports in one place. It is used by boarding staff — administrators, housemasters, house tutors and gate officers — not by students or parents directly.

It is a web application. Your staff use it in a browser on a computer or phone. Nothing is installed on school machines, and the hosting and database are managed on your behalf.

No. Each school is provisioned into its own isolated database schema, and a request is only ever served against the school whose verified domain it arrived on. A hostname that has not been registered and verified for a school is rejected outright rather than falling through to some other school's data. Within a school, housemasters are further restricted to their own house.

Each boarder has one record holding their admission and index numbers, programme, class, house, dormitory and room, guardian contacts and photograph. Records can be imported from your existing roster in Excel or CSV form. The import checks the file before it changes anything: duplicate admission or index numbers reject the whole upload, a boarding student must resolve to a valid gender-compatible dormitory, and an upload that would exceed a room's capacity is refused. An existing student record is never silently overwritten.

A housemaster opens a session for a house or dormitory. Every student starts unmarked. Students with a recorded gate departure are marked as being on exeat rather than absent. The session shows who is present, absent or unmarked, and a session left unfinished expires automatically after an hour. Unexcused absences are queued for follow-up, and each one can be resolved with an outcome and a note — including raising a disciplinary record where that is what happened.

An exeat is raised against a student with a type of leave, a reason, a destination and expected departure and return times. It is then approved or rejected by an authorised member of staff, with remarks recorded. Approval rights are scoped: a housemaster handles their own house, while senior staff cover the whole school. House tutors can raise and view requests but cannot approve them.

The gate interface is used to verify an approved pass and then to record the actual departure and the actual return. Those records feed the roll call, so a student who has left campus is not marked absent by error. If an approved student does not return by their expected time, the movement becomes overdue and alerts the staff responsible.

Only whether an approved movement is currently active and whether a departure has been logged. It does not show the student's name, photograph, admission number or exeat details. The code is a random unique identifier rather than anything derived from the student's details, and the school can invalidate a lost card and issue a replacement. The verification page also allows a member of the public to report a movement concern for staff to review.

Messages are sent automatically as an exeat moves through its lifecycle: request received, approved or rejected, left campus, safe return, and daily reminders while an approved student is overdue. SMS is separate from the software subscription and is charged per message actually sent, so a school that sends fewer messages pays less. Each plan includes a monthly message quota. SMS is off by default and requires both a subscription entitlement and the school's own switch, so a school that does not want it can leave it off. Current message pricing is confirmed with your quotation — see the pricing page.

Pricing depends on the size of your boarding house and the features you need, and it combines a subscription with a per-student element. We are finalising the published price list; until it is approved, we will give you exact figures for your school when you contact us or request a demonstration. Cloud hosting is provided as part of the service, and text messages are charged separately.

It depends mostly on how ready your roster is. Your school's environment, terms, houses and dormitories are configured first; then student and dormitory records are organised; then the workflows are switched on as staff are ready. We will agree a realistic sequence with you during the demonstration rather than quoting a fixed period up front.

Orientation for the staff who will use the system is part of the onboarding discussion. The exact scope of orientation and any associated cost are confirmed in writing with your school. We do not publish a general training commitment, because it is agreed per school.

Ongoing account and technical assistance is provided. Where a problem needs access to your school's environment, support access is granted explicitly and is time-limited, and the reason for the access is logged. Specific response times and support levels are agreed with your school and are not published here.

Request a demonstration using the form on this site, or call or message us on the number in the contact section. We will walk through the boarding workflows with you and answer questions about your specific setup.

The system is developed and owned by Eden Creative Systems (Edensys). It is in pilot use with a senior high school, which does not own the product and whose name is not used as a commercial endorsement.